The whole journey, step by step
Most people only deal with council once or twice in their life. Here is everything that happens, in order, so there are no surprises.
Step 0. Free check: do you even need a permit?
Use our 20-second checker or call us. If your project is exempt, we tell you, and it costs nothing.
Step 1. Your fixed price
Tell us what you are building and where. We usually reply within one business day with one total price. For most small projects that includes the council's fees. See our prices.
Step 2. We check your council's rules
Before drawing anything we look up your lot: its zoning and R-Code, setbacks, heritage or bushfire areas, easements and sewer lines. This is where most refusals are avoided.
Step 3. We prepare the application
We draw the site plan, prepare the drawings and fill in the forms. If your job needs an engineer, a registered building surveyor or a bushfire (BAL) assessor, we organise them. You sign the forms by email.
Step 4. We lodge it with council
We lodge the application and pay the fees. A standard (uncertified, BA2) application has up to 25 business days for a decision. A certified (BA1) application, which comes with a private building surveyor's certificate, has up to 10.
Step 5. We answer council's questions
Council often asks for something extra: a measurement, a detail, a signature. We handle it. Planning approval, if your project needs it, comes before the building permit.
Step 6. Permit issued
We send you the permit and explain any conditions in plain English. Your builder can start.
Step 7. Finishing off
When the work is done, a notice of completion (BA7) goes to council within 7 days. For pools, the safety barrier must be finished and inspected before you fill it.
Who does what
| Task | Who |
|---|---|
| Checking whether you need a permit | Us, free |
| Checking council and planning rules | Us |
| Site plan, drawings and forms | Us |
| Engineering, surveyor certificate, BAL report | Us, using registered professionals |
| Signing the forms | You (every owner on the title) |
| Lodging and paying council fees | Us |
| Answering council's questions | Us |
| Building it | You or your builder |
How long it takes
| Stage | Usual time |
|---|---|
| Quote | Within one business day |
| Preparing the application | A few days to a week (longer for granny flats) |
| Council decision, standard application | Up to 25 business days |
| Council decision, certified application | Up to 10 business days |
| Planning approval, if needed | Usually 60 days, or 90 if neighbours are asked for comments |
Want it faster? Our fast track (+$550) uses a certified application, so council has 10 business days instead of 25.